Fairness & Transparency
At Open Heavens Business Solutions, we are dedicated to maintaining the highest standards of integrity. Our commitment to fair and transparent dispute resolution ensures that every concern regarding our consulting services or digital products is handled with professional care and clinical precision.
Resolution Process
A structured approach to ensuring every concern is handled with the attention it deserves.
Step 1
Initial Contact
Reach out to our support team via email to share your concerns regarding our consulting services or digital products.
Step 2
Formal Lodge
Provide detailed information and any supporting documentation to help us understand the specifics of the issue.
Step 3
Investigation
Our internal team reviews the dispute, cross-referencing our service logs and deliverables to ensure a fair assessment.
Step 4
Resolution
We provide a formal response with a proposed solution or final decision based on our commitment to transparency.
Resolution Timelines
We prioritize speed without compromising fairness, ensuring your concerns are addressed with absolute precision.
Our commitment to transparency means keeping you informed at every milestone. Below is our standard protocol for response and resolution:
- Initial Acknowledgement: You will receive a formal confirmation via email within 24 hours of raising your concern.
- Standard Resolution Window: Most disputes regarding consulting or digital products are resolved within 5–10 business days from the receipt of all relevant documentation.
- Advisor Updates: A dedicated resolution specialist will reach out to you via your preferred email address with status updates every 48 hours until closure.
- Final Outcome: You will receive a detailed written summary of the resolution and any actions taken by Open Heavens Business Solutions.
GET IN TOUCH
Dispute Support
codyburman1992@openheavensbusinesssolutions.com
21 Roman Avenue, Elliot Lake, ON P5A 1R6, Canada